Shipping policy
Delivery Information
Below you will find the average delivery time for all our packages:
Once an order is placed, we take 1 - 3 working days to process the order. During the week, it typically takes one working day, but if you order on a Friday evening or over the weekend, it may take a little longer.
Once your order has been processed, it will be dispatched, and delivery takes an average of 8 - 12 working days.
We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team. Below, we explain how your order will be processed and delivered.
Placing an Order
The ordering process at VitaSleep.co.nz is as simple as possible:
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Go to the product page and add the product you want to your shopping cart. Click on the black "Add to Cart" button.
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Check that you have selected the correct variants. If everything is in order, click on the "Proceed to Checkout" box.
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On the information page, enter your address details. Ensure that all information is correct. Once filled in, click on the "Continue Shipping" button.
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On the "Dispatch" page, you can review the entered address details. Please note that all shipments are sent completely free of charge. As a token of our appreciation, we always pay the shipping and delivery costs. Proceed by clicking on the "Proceed to Payment" box.
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In the payment options, choose from the following methods (all SSL-encrypted for secure transactions):
- Klarna (deferred payment)
- Credit card (AMEX, Mastercard, Maestro, Visa)
- PayPal account
- EPS
- Immediately
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After selecting your payment method, click on the "Complete Order" box. You will be redirected to the chosen payment method. Follow the instructions on this page to complete your order.
In the unlikely event that you experience any problems with your order, feel free to contact us.
Shipping Costs
We cover the shipping costs for every order. All of our products are delivered to your door 100% free of charge, with no minimum order quantity required.
Shipping Your Order
Have you found the perfect product on our website? Then you want to enjoy it as soon as possible! That’s why we ensure your order is processed and shipped as quickly as possible.
To offer fair prices for our products, we collect parcels in large quantities and ship them all at once once we have reached our minimum quantity. We appreciate your understanding and your willingness to help us create a better and healthier world.
Please Note: Like many other online shops, we are experiencing high demand, and there may be delays due to the ongoing effects of the COVID-19 pandemic. Please consider this when placing your order. Rest assured, we will do our best to ship your order as quickly as possible.
To ensure your order is dispatched today, please contact us by email. Our service team will be happy to assist you with a suitable solution.